Susan Marcin is the Head of E-Resources Management: Technologies & User Experience for Columbia University Libraries, where her work focuses on the e-resources life cycle of acquisitions, access, administration, support, and evaluation.  She holds a BA from Trinity College in Hartford, CT, an MSLS from Catholic University in Washington, D.C., an MBA from Fairfield University in Fairfield, CT, and an MS from Columbia University in New York, NY.